FAQs

We’ve compiled some frequently asked questions to provide you with information about registrations, courses, payments, certificates, and technical support. 

Find quick answers to common questions about our courses, platform, and support below:

You should receive your login details within 10 minutes of registering for the course. These emails are autogenerated, so please be sure to check your spam/junk folder just in case.

Courses are available for a full year (12 months) from the date you receive your login details. We understand that extenuating circumstances may prevent you from completing your course within this timeframe. If this happens, please email us at academysupport@unpri.org before your course expires.

For group enrolments, please fill out the enquiry form on our website, email us at priacademy@unpri.org, or call us at +44 (0) 20 3714 3169 to discuss further.

The courses Understanding ESG, Applied RI, Advanced RI Analysis, and ESG in Alternative Investments (both specialisms) are available in both English and Japanese.

The issue is likely that cookies are disabled in your browser. To fix this, enable cookies by following the instructions on this page for the PRI Academy learning portal, and then restart your browser.

Your username is your email address. If you have trouble resetting your password, please email us at academysupport@unpri.org, and we will send you your login information directly.

Ensure you copy and paste the login details without including any spaces. This prevents our system from recognizing the login details sent in your original welcome email (Subject: Welcome to the PRI Academy). If this doesn’t work, email us at academysupport@unpri.org, and we will send you new details right away.

Yes, you can access the courses through your web browser on your phone or tablet.

In the “Organisation Name” field, you may enter “Individual” and for Organisation Type, select “Other”.

If you are having trouble making a payment online through the Docebo payment system, or if you prefer to pay another way, please email us at academysupport@unpri.org with the following information:

  • Your name and email address
  • The course(s) you would like to enrol in
  • The billing address for the invoice
  • If not you, the contact email to whom the invoice should be sent

Within 48 hours of receipt, our Finance Department will send you an invoice for payment, which you can make via bank transfer or credit card.

We offer the following discounts:

  • Full-time students/NGOs (30% off)
  • PRI Signatories (20% off)
  • Enterprise discounts for group purchases

For specific discount codes, please email us at academysupport@unpri.org.

If you change your mind within 14 days of purchase and want a refund, please email us at academysupport@unpri.org, and we will issue you a full refund. If the payment was made via bank transfer, please state the following information in your email:

  • Course name
  • Payment date
  • Email address associated with the course
  • Bank name
  • Billing address
  • Account name
  • Sort code
  • IBAN number

We will process the refund to be returned to your bank account. Please allow 7-10 working days for the amount to be deposited into your account.

If you made the payment via Stripe, please email us at academysupport@unpri.org with the following information:

  • Course name
  • Payment date
  • Email address

Yes, payment is required before you can access the course materials. If you register for a course, please ensure that your payment is completed within 14 days to secure your enrollment. If payment is not received within this timeframe, your registration may be canceled, and you may need to re-register for the course.

No, the prices listed on our website and marketing materials are exclusive of VAT. When applicable, VAT will automatically be added to your order at checkout.

Once you successfully complete the course, pass the assessment, and fill out the survey, your certificate will be sent to you via email. Please allow up to 30 minutes for delivery, as our system may experience occasional delays. If you have not received your certificate after this time, please contact us at academysupport@unpri.org, and we will send it to you directly.

You can retake the assessment as many times as you wish before the course expires. Please note that if you do not complete the assessment within the 12-month access period, your course registration will expire, and you may need to register again to access the course.

The passing scores for each course are as follows:

  • Understanding ESG: 70%
  • Applied RI: 70%
  • Advanced RI: 60%
  • ESG in Alternative Investments: 60%

Please see a guide on how to add your credential to your email signature and to LinkedIn, as well as a short video on sharing your credentials below:

Please visit this page to request a name change.

The only course for which we recommend prior knowledge is Advanced RI Analysis. This course is tailored for investment professionals who have a working understanding of the investment process and ESG, as it focuses on integrating ESG factors into financial modelling.

Yes, there are some overlapping areas between the two courses. However, Applied RI includes additional modules and distinct case studies. Here’s a brief overview of both courses:

Understanding ESG (3 hours): This shorter course offers a high-level overview of ESG issues, their materiality, and their impact on investment decision-making across various asset classes. It is ideal for client-facing, sales, marketing, operations, and management professionals who need to engage with ESG topics without being directly involved in investment decisions.

Applied RI (15 hours): This flagship course transitions learners from ESG theory to practical application and integration. It covers ESG issues in detail and their incorporation into investment strategies and engagement. It is designed for professionals seeking a deeper understanding of ESG issues, particularly those involved in investment decisions, engagement, reporting, and integration.

Here’s a breakdown of job roles typically suited for each course. Please consider this as general guidance; your specific needs may vary.

  • Understanding ESG: Ideal for client-facing staff, sales and marketing professionals, and business executives who need to discuss ESG issues without being close to investment decisions.
  • Applied RI: Designed for investment analysts, portfolio managers, sustainability analysts, and others in the financial services industry who require a deeper understanding of ESG issues.
  • Advanced RI Analysis: Relevant for investment analysts and portfolio managers looking for applied training on incorporating ESG data into fundamental investment analysis and stock valuation.
  • RI for Trustees: Targeted at board members and trustees, focusing on their responsibilities regarding responsible investing as part of their fiduciary duties and how to develop appropriate policies and approaches.

Understanding ESG

  • Client facing staff
  • Sales & marketing professionals
  • Business executives


Applied RI

  • Investment analysts
  • Portfolio managers
  • Sustainability analysts
  • Others in financial service industry


Advanced RI Analysis

  • Investment analysts
  • Portfolio managers


RI For Trustees

  • Board members
  • Trustees

Yes, our courses are reviewed quarterly and updated to reflect the latest developments in ESG issues, regulations, and methodologies. Applied RI is the most comprehensive course and is the best choice for learning about relevant ESG regulations.

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