Our Terms and Conditions

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Website Terms of Use

These Website Terms of Use (“Terms”) are a legal agreement between you and PRI Enterprises Ltd (trading as PRI Academy) (“PRI Academy”, “us” or “we”) in respect of your use of our website at https://priacademy.org (“website”).  By accessing or using our website, you agree to be bound by these Terms.

If you do not agree to these Terms, we do not grant you permission to use our website. These Terms comprise of (i) Part A – General Website Terms of Use (“General Terms”) and (ii) Part B – End User Terms for PRI Academy Courses (“End User Terms”) and Terms of Sale for Individuals (together “Additional Terms”).

The General Terms below shall apply in all circumstances to your use of our website. The Additional Terms shall also apply if you access and participate in PRI Academy’s online professional development courses.

Part A: General Terms

1. Permitted Use and Restrictions

Subject to you agreeing to abide by these Terms, we grant you the right and access to use our website. We reserve all other rights which are not granted in these Terms. You may view, use and display the website only for information purposes and as otherwise intended by these Terms. We may revoke the permission and/or rights granted in these Terms at any time without notice and with or without cause.

You must not use the website:

  1. in any unlawful manner, for any unlawful purpose or to act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses or harmful data, into the website or any operating system used by the website;
  2. in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
  3. to collect or harvest any information or data from the website or our systems or attempt to decipher any transmissions to or from the servers running the website;
  4. to send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms; or
  5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). You may not carry out any data mining or similar data gathering or extraction methods on the website.

2. Accessing our Website

We do not guarantee that our website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our website for business or operational reasons, or any other reason. We will try to give you reasonable notice in these circumstances.

You are responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms, and that they comply with them.

If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and not disclose it to any third party. You are responsible for all use of your user account and must notify us immediately of any unauthorised use or access. We reserve the right to disable any account, ID or password at any time if you breach these Terms.

We do not guarantee the website is secure or free from bugs or viruses. You are responsible for configuring your IT and using your own virus protection software.

You shall ensure that your equipment is suitable for website access. PRI Academy is not responsible for any technical issues you may encounter.

3. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our website and the material on it. All such rights are reserved. Except as set out in these Terms, the content may not be used without our written consent.

If you are a PRI signatory or employed by one, you may use materials for internal business use (not resale). You agree not to bypass or interfere with any security features on the website.

4. Reliance on Information Posted

The website content is for general information only. It is not advice you should rely on. You must seek professional advice before acting based on it.

We make no representations or warranties about the accuracy or completeness of content, though we aim to keep it updated.

5. Indemnity

You agree to indemnify and hold us harmless (including affiliates and staff) from any third-party claims, liabilities or legal fees arising from your use of the website or breach of these Terms.

6. Our Liability

Nothing in these Terms excludes liability for:

  • death or personal injury due to negligence,
  • fraud or fraudulent misrepresentation, or
  • any other liability that cannot be excluded under law.

If you are a business user:

We exclude all implied warranties or representations.

We are not liable for any loss or damage arising from:

  • use of, or inability to use, our website;
  • reliance on content;

This includes:

  • loss of profit, sales, or revenue,
  • business interruption,
  • loss of anticipated savings or goodwill,
  • indirect or consequential loss.

If you are a consumer:

You agree not to use the website for commercial purposes. We are not liable for business losses or interruptions you may incur.

7. Privacy

See our Privacy Policy. By accepting these Terms, you confirm you’ve read and understood it.

8. Links to and from Our Website

You may link to our homepage fairly and legally, but not in a way that implies endorsement or damages our reputation. No framing or deep-linking allowed. The linking site must comply with all laws.

We’re not responsible for third-party sites linked to from our website and accept no liability for their content or any loss caused by using them.

9. Termination

We may terminate your access if you breach these Terms, if we discontinue the site, or at our discretion.

Upon termination:

  • your rights under these Terms will cease,
  • you must stop using the website,
  • we may restrict access.

Some obligations in these Terms may continue even after termination.

10. Other Important Terms

You may not transfer your rights under these Terms without our consent. We may transfer our rights freely.

Delays or failure to enforce rights does not mean a waiver. Any waiver must be in writing.

If part of these Terms is ruled illegal or unenforceable, the rest remain in effect.

These Terms are the entire agreement between us regarding use of the website and supersede previous understandings.

You confirm that you have not relied on anything not stated in these Terms (excluding fraud).

11. Disputes

We aim to resolve disputes quickly. If you’re unhappy with a course or anything on the site, contact us. For details, see our Complaint Handling Policy.

12. Jurisdiction and Applicable Law

These Terms are governed by English law.

  • If you are a consumer: English and Welsh courts have jurisdiction (or NI/Scotland as appropriate).
  • If you are a business: the English and Welsh courts have exclusive jurisdiction.

13. Changes

We may revise these Terms by updating this page. Continued use of the website means you accept the new Terms. Please check back regularly. Latest update: 23 September 2024.

14. Contact Us

Email us: priacademy@unipri.org

PRI Enterprises Limited, a wholly owned subsidiary of PRI Association

Company number: 08763071
Registered address: 5th Floor, 25 Camperdown Street, London, England E1 8DZ

Part B: Additional Terms

These Additional Terms comprise of (i) End User Terms for PRI Academy Courses; and (ii) Terms of Sale for Individuals.

The following definitions shall apply in these Additional Terms:

Course Content means all content in and associated with PRI Academy Courses.

PRI Academy Course means online professional development courses developed and owned by PRI Academy.

Course Entrant means an individual who has purchased a PRI Academy Course or for whom a PRI Academy Course has been purchased.

1. Ordering a PRI Academy Course

In addition to our General Terms above, these End User Terms apply when you purchase a PRI Academy Course directly from us or are enrolled by a third party (such as your employer). By purchasing or participating in a PRI Academy Course, you agree to comply with these End User Terms.

If you are an individual, you may purchase PRI Academy Course(s) directly through PRI Academy’s website by clicking a Buy Now option, subject to these End User Terms and the Terms of Sale for Individuals. Together, these form the agreement between you and PRI Academy.

2. PRI Academy Course Administration

The full description of each PRI Academy Course is provided on our website. To access a course, you will either:

  • Receive login details (if enrolled by your employer), or
  • Register for an online account via our website.

PRI Academy may, at its reasonable discretion and without liability or obligation to refund any fees, refuse or discontinue access to a course if the Course Entrant:

  • Does not meet the entry requirements specified on the website;
  • Is otherwise ineligible for participation; or
  • Displays behaviour PRI Academy considers inappropriate or undesirable.

PRI Academy may update or modify any course to reflect legal, best practice, research changes, or user feedback. No guarantees are made that you will achieve any particular result from completing a PRI Academy Course.

3. PRI Academy Course Availability

You accept that there may be downtime for maintenance or other reasons, and access or support may be unavailable during these times. PRI Academy shall not be liable for any unavailability.

PRI Academy will use reasonable efforts to provide access as described on the website and assist with technical problems, unless otherwise agreed (e.g., for business users). However, we do not guarantee uninterrupted access or that all issues will be resolved.

We do not offer IT support for personal technical issues. You are responsible for having suitable equipment and an internet connection.

You acknowledge that PRI Academy is not liable for delays or disruptions due to internet failures, firewall restrictions, telecommunications breakdowns, or other tech issues beyond our control.

You must save and back up your own data related to your use of the course(s).

4. Intellectual Property

PRI Academy (and/or its licensors) retains all intellectual property rights in the courses and content. You may not reproduce, store, or transmit any part of the courses or content without prior written consent, except as stated below.

Upon full payment, you are granted a non-exclusive, non-transferable licence to access the course and its content for your own professional development only.

Access to the course content lasts for the course duration, usually 12 months unless agreed otherwise. Access will be terminated once the course expires or your enrolment is revoked.

Courses may include third-party material, subject to the third party’s own terms (“Third Party Terms”). You agree to comply with these, and you confirm your use of the course will not infringe third-party rights.

Unless expressly permitted:

  • You must not modify, copy, republish, sublicense, sell, upload, broadcast, post, or distribute course content.
  • You must not reverse engineer, adapt, decompile, or create derivative works from course software or content.

Terms of Sale for Individuals

In addition to our General Terms and End User Terms (both above), these additional terms apply to an individual that purchases a PRI Academy Course for their own participation. Please read these terms carefully before you purchase a PRI Academy Course.

1. Information About Us and How to Contact Us

  • 1.1 You can contact us by calling +44 (0)203 714 31469, writing to Level 5, 25 Camperdown Street, London, E1 8DZ, or emailing priacademy@unipri.org. If we need to contact you, we will use the email or postal address you provided, or call you.
  • 1.2 When we refer to “writing” or “written,” this includes email.
  • 1.3 We are under a legal duty to provide PRI Academy Courses in conformity with these terms. Nothing in these terms affects your legal rights.

2. Ordering a Course

  • 2.1 You may order PRI Academy Course(s) through our website by providing the requested information. We accept your order when we email you a payment receipt, forming a contract between you and us.
  • 2.2 Before ordering, you must register for a user account on the PRI Academy Learning Management System and accept the displayed Privacy Policy and Terms and Conditions.
  • 2.3 If we cannot accept your order, we’ll inform you in writing and will not charge you. Reasons may include limited resources or pricing errors.
  • 2.4 We may make minor changes to the course to reflect legal or technical updates. These will not materially affect your use of the course.

3. Price and Payment

  • 3.1 The course price will be told to you by phone, email, or shown on the website at checkout.
  • 3.2 If a pricing error occurs, we will confirm the correct price with you before proceeding. You may cancel if you do not wish to pay the updated price.
  • 3.3 Access to your course is granted only after full payment. We accept credit/debit card, PayPal, and in some cases, bank transfer. If payment is not received, we may restrict access until it is paid in full.
  • 3.4 If you use an ineligible discount code, we may invoice you for the difference. Failure to pay within 14 days may result in account suspension and certificate withholding.

4. Providing Access to a PRI Academy Course

  • 4.1 After receiving payment, we will email you a receipt and confirmation of course access.
  • 4.2 We require information such as your name and email for course administration. Failure to provide this may result in contract termination and delays, for which we are not liable.
  • 4.3 You must complete the course within 12 months of receiving access. Failure to register or complete the course in this timeframe will result in access expiration.
  • 4.4 If external events delay course access for more than 3 months, you may end the contract and request a refund for courses paid for but not completed.

5. Your Rights to End the Contract

  • 5.1 You may cancel an incomplete course within 14 calendar days of purchase by notifying us in writing. This applies to all or individual course entrants.
  • 5.2 If you cancel, you’ll receive a full refund (minus any payment gateway or bank fees), subject to clauses 5.3 and 5.4.
  • 5.3 Refunds will be processed using the original payment method within 14 business days of receiving your cancellation notice.

6. Our Rights to End the Contract

  • 6.1 We may terminate the contract if: (a) you fail to make payment; or (b) you do not provide required information within a reasonable time.
  • 6.2 We may withdraw or cancel a course before or after it starts. In such cases, we will notify you and offer a free deferral or full refund for any incomplete course.
  • 6.3 We will inform you in advance, if possible, and let you choose between deferral or refund.

7. Our Responsibility for Loss or Damage

  • 7.1 We are responsible for foreseeable losses or damages caused by our failure to comply with these terms or to use reasonable care and skill.
  • 7.2 We do not limit our liability where it would be unlawful to do so — including for death, injury, fraud, or breach of your legal rights.
  • 7.3 We provide courses for personal use only. We are not liable for commercial losses such as profit loss, business interruption, or loss of opportunity. Your consumer rights remain unaffected.